This Shipping Policy explains how orders from this store are processed, shipped, delivered, and supported. It applies to every order placed through this website, regardless of where the customer is located. By placing an order, you agree to the terms described on this page. All prices, shipping charges, and refunds on this site are stated in US dollars. Shipping is free on every order, and we cover the relevant duties, taxes, and customs fees so that you do not pay any additional charge on delivery.

Order processing begins once your order is confirmed and payment is authorized. Confirmation is sent to the email address you provide at checkout. Please make sure that address is correct, because it is the address we use for every update about your order. If you do not see a confirmation email, check your spam or promotions folder before contacting us. Processing takes one to three business days. Business days are Monday through Friday, excluding public holidays observed by our warehouse and by the carriers we use. An order placed on a Friday afternoon, a weekend, or a holiday will begin processing on the next business day. During periods of unusually high order volume, such as major promotional events or holiday shopping seasons, processing may take longer than three business days. If that happens, we will post a notice on this page and on the Contact page so that you know before you order rather than after.

Once processing is complete, your order is packed and handed to a carrier. At that point you receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. Tracking information may take up to forty-eight hours to become active after the label is created, because the carrier must scan the package into its network before the first status appears. A tracking page that shows no movement for the first day or two is normal and is not a sign that something is wrong. Estimated delivery is six to twelve days from the date the order ships, not from the date the order is placed. The estimate is based on typical carrier performance for the destinations we serve, and it is an estimate rather than a guarantee. Delivery may be faster than the estimate, and in some cases it may be slower because of carrier delays, weather, customs review, or other events outside our control. We monitor shipments and will contact you if we see a delay that affects your order.

Shipping is free on every order, with no minimum purchase and no excluded destinations. There is no handling fee, no packaging fee, no fuel surcharge, and no remote-area surcharge. We cover the relevant duties, taxes, and customs fees associated with delivering your order. You will not be asked to pay an additional amount when the package arrives, and you do not need to prepare any payment for customs clearance. If a carrier or a customs authority ever requests payment from you on delivery, do not pay it. Contact us through the Contact page with your order number and a description of the request, and we will resolve it. In the rare case that a charge is legitimately owed because of an error in the order information you provided, we will contact you before any action is taken and explain the situation in plain language. We do not add fees silently, and we do not pass carrier or customs costs to customers after the fact.

Delivery is made to the shipping address you provide at checkout. Please review that address carefully before confirming your order. We can often correct an address if you contact us before the order ships, but once a package is in the carrier's network, changes may not be possible. If a package is returned to us because the address was incomplete, incorrect, or inaccessible, we will contact you through the email address on the order to arrange a reshipment or a refund in accordance with our Refund Policy. If a package is marked as delivered by the carrier but you cannot find it, please check with neighbors, building management, and any safe-drop location the carrier may have used, then contact us through the Contact page. We will open an investigation with the carrier. Most missing-package cases are resolved within a few business days, and we will keep you informed at each step rather than leaving you to chase the carrier alone.

If your order has not arrived within the estimated delivery window, contact us through the Contact page with your order number. We will check the tracking status, contact the carrier if necessary, and give you a realistic update. If a package is confirmed lost in transit, we will reship the order or refund it in accordance with our Refund Policy, at no cost to you. You will not be asked to file a carrier claim yourself, and you will not be asked to accept a partial remedy when a full one is appropriate.

We ship to the destinations listed at checkout. If your location is not listed, contact us through the Contact page and we will tell you whether shipping is possible and what the expected delivery window would be. We do not ship to freight forwarders or to addresses that cannot receive direct delivery, because those arrangements make it difficult to confirm delivery and to support you if something goes wrong. We reserve the right to cancel an order if we determine that the shipping address cannot be served reliably, and in that case you receive a full refund with no deduction.

Packaging is designed to protect the product in transit. If your package arrives visibly damaged, photograph the outer packaging and the contents before opening the product fully, and contact us through the Contact page within a reasonable time. We will replace damaged items at no cost to you. Please keep the packaging until the issue is resolved, because carriers sometimes require inspection. If the product itself is undamaged but the outer box is crushed, you do not need to take any action, though we appreciate a note so that we can improve our packaging.

Orders cannot be split across multiple shipping addresses within a single order. If you need items sent to different addresses, please place separate orders. Orders also cannot be combined after they are placed. If you realize you need to change an item, an address, or a shipping method, contact us as soon as possible through the Contact page. We will do what we can before the order enters processing, but we cannot guarantee changes once packing has begun. If a change is not possible, you may still use the return process described in our Refund Policy after the order arrives.

We do not charge for shipping and we do not offer paid expedited shipping as a separate option at this time. Because shipping is already free on every order, there is no upgrade to purchase and no fee to remove. If you need an order by a particular occasion, order as early as you can and allow for the full six-to-twelve-day estimate plus processing time. We cannot guarantee delivery by a specific date, and we will not promise a date we cannot support. We would rather tell you the honest estimate than sell you a guarantee we cannot keep.

All shipping communications are sent to the email address on your order. This includes the order confirmation, the shipping confirmation with tracking, and any delay or exception notices. Please add our sending address to your contacts so that these messages do not land in spam. If your contact information changes after you place an order, contact us through the Contact page and we will update the record where possible. We will never ask you for payment information by email, and we will never ask you to click a link to pay a shipping fee. If you receive a message that appears to come from us and asks for payment, treat it as fraudulent and report it to us through the Contact page.

This Shipping Policy should be read together with our Refund Policy, our Terms of Purchase, and our Customer Service Policy. Those pages explain what happens if a product does not meet your expectations, how refunds are processed, and how our support team handles questions and claims. Nothing in this Shipping Policy limits your rights under applicable consumer protection law. If any part of this page conflicts with a right you have under the law where you live, that right prevails. If you have a question about shipping that this page does not answer, contact us through the Contact page and we will respond with a clear answer. We update this page when our carriers, our processing times, or our service arrangements change, and the version in effect at the time you place an order is the version that applies to that order.